Since our company only offers customized products, if there is any production error in the products, our company will bear all the responsibilities.

The company has provided the following handling suggestions:

1. Free re-production of the faulty products will be carried out, and the transportation costs will be borne by the company.

2. Or negotiate a solution that is suitable for both parties.

If there is a problem with the product, please contact our customer service team within 5 business days of receiving your order. Provide us with the order details, description of the issue, and supporting evidence such as clear photos showcasing the defect or error.

After receiving your request, our team will assess the situation and determine whether it is necessary to redo it. If approved, we will provide you with instructions on how to proceed.

All transportation costs will be borne by our company.

It is the customer’s responsibility to ensure the accuracy of the customization details provided during the ordering process. We are not responsible for errors or inaccuracies in the custom artwork or text provided by the customer.

heryisports.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our custom promotional products.

Please note that our return policy applies solely to custom promotional products and not to any non-customized or non-personalized items available on our website.

If you have any further questions or concerns regarding our return policy, please contact our customer service team. We appreciate your understanding and cooperation in adhering to these guidelines.